Terms and conditions

These Terms and Conditions ("Terms") govern the use of the Pivot mobile application (referred to as the "app") provided by Pivot App LTD (referred to as "we," "us," or "our"). By accessing or using the app, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the app.

1. Use of the App

1.1 Eligibility: By using the app, you affirm that you are at least 14 years old and have the legal capacity to enter into these Terms.

1.2 Account Creation: To access certain features of the app, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account credentials confidential. You are responsible for all activities that occur under your account.

1.3 User Responsibilities: When using the app, you agree to:

• Comply with all applicable laws, regulations, and these Terms.
• Provide accurate, up-to-date, and complete information.
• Use the app only for lawful purposes and not engage in any illegal, harmful, or abusive activities.
• Respect the intellectual property rights of others.
• Refrain from interfering with or disrupting the app's functionality or security.
• Maintain the security and confidentiality of your account information.

2. Privacy

2.1 Privacy Policy: Your use of the app is also subject to our Privacy Policy. By using the app, you consent to the collection, use, and sharing of your personal information as described in the Privacy Policy.

3. Intellectual Property Rights

3.1 Ownership: The app and its content, including but not limited to text, graphics, logos, and images, are the property of Pivot App LTD and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the app solely for personal, non-commercial purposes.

3.2 Restrictions: You agree not to:

• Copy, reproduce, or distribute the app or its content without our prior written permission.
• Modify, adapt, or create derivative works based on the app.
• Reverse engineer, decompile, or attempt to extract the source code of the app.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed in the app.

4. User Content

4.1 User-Generated Content: By submitting any user-generated content on or through the app, you grant us a worldwide, royalty-free, non-exclusive, transferable, and sublicensable right to use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the app.

4.2 Content Restrictions: You agree not to submit any content that:

• Violates any third-party rights, including intellectual property rights and privacy rights.
• Contains unlawful, defamatory, obscene, or inappropriate material.
• Contains viruses, malware, or other harmful components.

5. Disclaimer of Warranties

5.1 The app is provided on an "as is" and "as available" basis, without any warranties or representations, express or implied. We do not warrant that the app will be error-free, secure, or uninterrupted, or that any defects will be corrected.

5.2 We disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular

6. Refunds

We want to ensure that you have a clear understanding of our refund policy. Please read the following terms and conditions regarding refunds:

6.1 No Refunds After Purchase:

6.1.1 Once you have purchased classes or an account membership, we do not offer refunds. This policy applies to all purchases made through our platform.

6.2 Refund Requests for Classes:

6.2.1 If you wish to request a refund for a specific class, please note that it is solely at the professional's discretion to grant a refund. These refund requests will be handled outside of the Pivot platform. We recommend contacting the professional directly to discuss your refund request..

6.3 Exclusions:

6.3.1 Our refund policy does not cover circumstances beyond our control, including but not limited to technical difficulties, scheduling conflicts, or any issues arising from the professional's services outside of our platform.

6.4 Refund Process:

6.4.1 If you believe you meet the criteria for a refund on a class, please contact the professional and discuss your request directly with them. They will handle the refund process according to their own refund policies and procedures.

6.5 Modifications to Refund Policy:

6.5.1 We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our platform.

Please carefully review our refund policy before making any purchases. If you have any questions or concerns regarding refunds, please reach out to our customer support team for assistance. Please note that this refund policy applies specifically to classes and account membership. Other products or services may have separate refund policies, which will be outlined in their respective terms and conditions.

If you have any questions or concerns about these Terms and Conditions, please contact us at support@pivot-app.co.uk.

Last updated: 09/06/2023 22:30 BST